Privacy Policy

Lemon Innovation & Technology GmbH (“Lemontaps”)
Effective Date: 01.03.2026

1. Overview

This Privacy Policy explains how Lemon Innovation & Technology GmbH (“Lemontaps”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information when you visit https://www.lemontaps.us or interact with our website and related services.

This Privacy Policy applies only to the website and marketing interactions and does not govern the use of our SaaS platform, which is covered by separate contractual agreements.

2. Company Information

Lemon Innovation & Technology GmbH
Seyfferstrasse 34
70197 Stuttgart, Germany

Email: support@lemontaps.com

3. Categories of Personal Information Collected

We collect the following categories of personal information:

A. Information You Provide Voluntarily

• Name
• Email address
• Phone number
• Company name
• Job title or role
• Any message or inquiry content

B. Automatically Collected Information

• IP address
• Device and browser information
• Operating system
• Referring URLs
• Pages visited and interactions
• Date and time of access

C. Information Collected via Cookies & Tracking Technologies

We use cookies and similar technologies via:

• Usercentrics (Consent Management Platform)
• HubSpot (CRM, analytics, and marketing automation)
• Vimeo (video embedding and playback)
• Google AJAX / Google Fonts
• Cloudflare and Amazon CloudFront (content delivery and security)
• Webflow (website hosting and infrastructure)

4. Purposes of Processing

• Providing and operating our website
• Responding to inquiries and demo requests
• Managing leads and customer relationships
• Improving performance and usability
• Security monitoring and fraud prevention
• Marketing and communication (where permitted)

5. Legal Basis (Non-US Visitors)

For users located outside the United States (e.g., EU), processing may rely on:

• Consent
• Contractual necessity
• Legitimate interests

6. Disclosure of Personal Information

A. Service Providers / Subprocessors

Including but not limited to:

• Amazon Web Services (hosting – Frankfurt, Germany)
• Auth0 (authentication services)
• HubSpot (CRM and marketing)
• Microsoft Azure OpenAI (optional AI features)
• Brevo (email communication)

These providers process data strictly on our behalf.

B. Legal Requirements

If required by law, regulation, or valid legal request.

7. No Sale or Sharing of Personal Information

• We do not sell personal information
• We do not share personal data for cross-context behavioral advertising

(as defined under the California Consumer Privacy Act / CPRA)

8. International Data Transfers

Personal data may be processed in the European Union, primarily in Germany.

We apply appropriate safeguards, including:

• EU-based hosting (AWS Frankfurt)
• Standard contractual protections where required

9. Data Retention

• Only as long as necessary for the stated purposes
• In accordance with legal and contractual obligations

Typical examples:

• Inquiry data → until request is resolved
• CRM data → based on business relationship lifecycle

10. Security Measures

• ISO/IEC 27001-certified information security processes
• Encryption in transit (SSL/TLS)
• Access control and authentication mechanisms
• Regular backups and monitoring

11. Your Privacy Rights (US – CCPA/CPRA)

If you are a California resident, you have the right to:

• Request access to your personal information
• Request deletion of your personal data
• Request correction of inaccurate data
• Opt out of sale or sharing (we do not sell/share)

To exercise your rights:
📧 support@lemontaps.com

12. Cookies & Tracking Choices

You can manage your cookie preferences via our consent banner (Usercentrics).

• Accept or reject non-essential cookies
• Change your preferences at any time

13. Third-Party Services

Our website integrates third-party services, including:

• Vimeo (video playback)
• HubSpot (CRM and tracking)
• Google services (fonts, AJAX)

These providers may collect data according to their own privacy policies.

14. Children’s Privacy

Our services are not directed at individuals under 16.
We do not knowingly collect personal data from children.

15. Updates to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with a revised date.

16. Contact

For privacy-related questions:
📧 support@lemontaps.com